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011 322 44 56
Monday – Friday 10 AM – 8 PM
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Longo's Pizza
Made-from-Scratch Authentic Italian
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Contact Lakeshore Confirmation
Contact Mentor Avenue Confirmation
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Employment Lakeshore Confirmation
Employment Mentor Avenue Confirmation
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Private Dining Lakeshore Confirmation
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Secret Shopper
"
*
" indicates required fields
Full Name
*
Email
*
Phone
*
Longo's Pizza Location
*
Mentor Avenue
Lakeshore
Date of Visit
*
MM slash DD slash YYYY
Time of Visit
*
Was the parking lot and outside the front doors clean when you arrived?
*
Yes
No
Were you quoted a wait time?
*
Yes
No
Did the hostess or another employee greet you within one minute of you coming through the front door?
*
Yes
No
Upon arriving to your table, were the floors, chairs and table clean and free of debris?
*
Yes
No
After you had been seated how long did it take for your server to get to your table?
What was your server's name?
*
Did your server introduce themselves?
*
Yes
No
Were your servers dressed neatly and look professional?
*
Yes
No
Did your server smile?
*
Yes
No
Upon greeting you, did your server place beverage napkins on your table to place your drinks on?
*
Yes
No
Did you get drinks from the bar?
*
Yes
No
Was your drink order correct?
*
Yes
No
Was your drink properly garnished?
*
Yes
No
Was your glassware clean?
*
Yes
No
Did your server suggest any appetizers to you?
*
Yes
No
What appetizers did they suggest?
Did your server explain the specials without you asking?
*
Yes
No
What special did you order?
What did you have as an appetizer(s)?
How long did it take for your appetizer delivery?
Was your appetizer(s) hot when received?
*
Yes
No
Was the appetizer(s) presented well?
*
Yes
No
Was your appetizer(s) hot when received?
*
Yes
No
How long did your entrees take to be delivered?
What entrees were ordered?
Were your entrees hot when received?
*
Yes
No
Were your entrees correct with what you ordered?
*
Yes
No
Did you get soup or salad with your entree?
*
Soup
Salad
Both
Neither
Were the salad and dressing correct as you ordered it?
*
Yes
No
Were your appetizer plates removed from the table when you were finished with them?
*
Yes
No
Were your drinks refilled when needed?
*
Yes
No
Did your server suggest dessert and/or an after dinner drink?
*
Yes
No
Did you get an after dinner drink?
*
Yes
No
Did you enjoy it?
*
Yes
No
Was the check presented to you in a reasonable amount of time?
*
Yes
No
Was the check split properly?
*
Yes
No
Was the check correct?
*
Yes
No
Did the server cash out the check in a reasonable amount of time?
*
Yes
No
Did the server thank you and invite you back?
*
Yes
No
Was there a manager present on the floor?
*
Yes
No
If yes, did they visit your table?
*
Yes
No
Did the manager introduce themselves?
*
Yes
No
Were the restrooms clean and have the necessary paper?
*
Yes
No
Did the hostess or any other staff member tell you to have a great night as you exited the building?
*
Yes
No
Would you recommend us to a friend?
*
Yes
No
How do you feel our staff did with regards to your dining experiences
*
1
2
3
4
5
6
7
8
9
10
1 is Very Poor. 10 is Outstanding.
Additional Comments
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